Business objectives

The primary catalyst behind A1 Austria’s NG-SOM/ROM (Next Generation Service and Resource Order Management) project was to undertake an OSS (Operations Support System) transformation to significantly reduce the number of systems and complexity in their OSS environment, a complexity exacerbated by the merger of Mobilkom Austria and Telekom Austria in 2010.

The company is also sought to enable a seamless order management process to support all lines of business, bringing mobile service orchestration onto one platform together with TV and fixed-line service orchestration. 

Christian Gadermaier, Enterprise Architect, A1 Telekom Austria AG, discusses A1 Austria’s OSS Transformation

 Low risk, agile delivery of OSS overlay to simplify a complex OSS environment

A1 Austria undertook a radical transformation project to address the complexity of their OSS landscape – comprising many disparate systems and complex underlying business-fundamental processes stemming from a long history in the telecommunications business.

Infonova technology was chosen to integrate into the company's OSS landscape as a single streamlined, automated platform solution for consolidated management of all service order communication to their underlying OSS, thereby creating a non-disruptive solution layer allowing single services to be seamlessly swapped onto the new system without service disruption or outage. The converged order fulfillment and provisioning C-SOM/ROM solution now facilitates unified communication to approx. 50 downstream systems and enables quicker and simpler provisioning and better assignment and handling of tasks for the operations team. The technology provided service catalog and provisioning for the fulfilment of most of A1 Austria’s services. 

The Infonova technology is an overlay to a highly complex OSS, enabling a seamless connection to pre-existing systems, and giving A1 Austria the future advantage to terminate these legacy systems without impacting business operations. The company will have discontinued all fixed line legacy by end of 2019, and following this, plans to continue consolidation with mobile and OTT services.

"In a highly cross-functional team of experts of A1 and Beyond Now we have mastered the technical and project challenges to replace and improve existing processes to the new platform without interruption of ongoing end to end processes and services."

Alexander Stock, A1 Chief Information Officer

A future-proofed platform with significant increase in speed of order fulfillment and time to market

Successful implementation of the Infonova technology into A1 Austria’s business landscape has allowed the company to transform its OSS environment from a complex entity encompassing many systems and processes, to a single platform that is streamlined, automated and much easier to handle. A1 Austria has more control of its own business through self-management of the Infonova service catalog, improving time to market for new products and reducing requirements for technical support. Since implementation, there has been a significant increase in speed of order fulfillment, significant improvement of provision failure rates due to the automation, and better assignment and handling of tasks for the operations team.

Beyond Now provides A1 Austria with a reliable foundation to support its future business goals and a scalable platform to adapt as times change and the business grows. This radical business transformation is the foundation for future business goals in a global Telekom Austria Group (TAG) context - to utilize C-SOM/ROM as the enabler for consolidation and internationalization of the solution over the wider TAG.

Learn more about A1 Austria

A1 Austria is the leading Austrian fixed and mobile network operator, and a 100% subsidiary of Telekom Austria Group (TAG) since 2010. A1 Austria offers convergent communication solutions with a product portfolio including fixed line and mobile telephony, internet, IT services, IPTV, wholesale services and mobile payment solutions.

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