B2B2X is a business model that extends the traditional Business-to-Business (B2B) approach by involving multiple entities, typically a primary business (B2B) and various intermediaries or partners (represented by the "2X"), in delivering products or services to end customers. In this model, the primary business collaborates with other businesses or intermediaries to provide a comprehensive solution to end customers, often focusing on specific industries or markets. The "X" can represent a variety of intermediaries, such as resellers, distributors, service providers, or value-added partners.
The key concept in the B2B2X model is that it enables businesses to leverage the expertise, resources, and reach of multiple partners to deliver a more holistic and customized solution to end customers. This approach can help expand market reach, improve customer satisfaction, and create new revenue streams by leveraging the strengths and capabilities of all participants in the ecosystem. It is commonly used in industries like telecommunications, where service providers work with resellers or system integrators to offer bundled services to end customers, or in healthcare, where technology companies collaborate with healthcare providers to deliver specialized solutions to patients.