What is Open Digitalization?

Open digitalization refers to the process of adopting digital technologies and strategies in a way that emphasizes openness, collaboration, and interoperability.

By embracing open digitalization, organizations can avoid vendor lock-in and ensure flexibility in their digital infrastructure. It enables them to choose best-of-breed solutions and customize them to suit their specific needs. Often flexible B2B SaaS models allow for easier management of digital tools. Moreover, open digitalization encourages collaboration and knowledge-sharing, leading to the creation of robust and secure digital ecosystems that benefit the entire community.

Digitalization and an ‘always-on’ culture

In today's fast-paced world, digitalization has become the driving force behind an 'always-on' culture, transforming the way we interact, learn, and do business. With an ever-expanding array of digital platforms and services, both consumers and businesses are embracing the convenience and efficiency of digital interaction. Online collaboration tools have revolutionized the way teams work together, making it possible for employees to connect and collaborate from anywhere in the world.

Take the healthcare sector for example, this has witnessed a significant transformation with the integration of smart healthcare technologies, including 5G and IoT, empowering patients to monitor their health remotely and leading to more efficient and patient-centric care.

As consumers increasingly prioritize digital experiences, businesses are quick to adapt their strategies to meet these changing preferences. Customer spending patterns are witnessing a significant shift, with a substantial portion of their budgets now being allocated to digital experiences, such as streaming services, on-demand content, and other digital offerings. This trend has led to a transformation in revenue streams for the B2B market too, with traditional standalone products, like connectivity services, taking a back seat to the growing popularity of digital solutions. This is where communications service providers (CSPs) can benefit from business transformation  –  moving from a telco to a techco – providing digital, outcome-based solutions for their B2B customers’ problems, rather than focusing on telecommunications hardware and standalone services.

CSPs are exploring opportunities to leverage digitalization for growth, efficiency, and customer satisfaction. The advent of B2B SaaS BSS has revolutionized the way businesses operate, offering scalable and flexible solutions for various aspects of their operations. As the world moves towards a digitally-focused future, embracing the potential of digitalization is key for both consumers and businesses to thrive in this 'always-on' culture.

The Pandemic has had a lasting impact

In the wake of the pandemic, there has been a surge in innovative work approaches, such as remote work, virtual interactions, open collaboration, and a stronger online presence. Many businesses have expedited their digital transformation efforts by swiftly moving their assets to the cloud, embracing technology to enhance resilience and productivity, and making significant investments in security measures.

New technologies going mainstream

Various market segments and vertical requirements benefit from cutting-edge technologies like 5G, Internet of Things (IoT), Cloud computing, Edge computing, and Multi-access Edge Computing (MEC). These advanced technologies offer valuable opportunities for all types of players in the industry to capitalize on and leverage their potential.

‘Open source’ has truly come of age with widespread adoption of data sharing platforms. As a result, open technology and services are freely accessible to all.

Keeping the world working, connected and informed

The rapid expansion of next-generation fiber networks effectively meets the growing demand for faster and higher-capacity networks. In urban and suburban regions, 5G Fixed Wireless Access (FWA) is increasingly serving as a substitute for fiber, extending coverage swiftly. Fixed-mobile convergence (FMC) emerges as an appealing choice, providing a secure means to work from any location with convenience

With this wave of open digitalization, it’s no wonder that CSPs are looking for more ways to aggressively address and adapt to the market, seeking solutions that are no longer exclusive to large players, in order to meet customer demand in new ways.

A pre-integrated, complete-suite BSS, delivered as B2B SaaS

BSS is at the forefront of open digitalization. A new generation of CSPs must meet demand for business-centric packages comprising a mash up of technologies, digital services, security and cloud, in order to become key enablers for the inevitable B2B digital transformation.

Infonova SaaS BSS helps CSPs power their business with the agility to go live faster and the IT flexibility to meet digital business needs at speed. CSPs can launch competitively-priced new offers and multi-play bundles fast, as well as driving new technology offerings as a key differentiator, with a flexible product catalog and muti-tenancy capabilities for channel partners.

Infonova SaaS BSS is built on future-proof, secured cloud-native technology with Open APIs, and containerized micro-services architecture, supporting all lines of business – consumer, SMB, enterprise, wholesale, B2B SaaS – on a single BSS. The Infonova SaaS BSS catalog model also means that CSPs can increase speed to market and launch new offerings to cater for various lines of business in days.

BSS transformation - the act of CSPs transforming their IT to a modern architecture - can help CSPs reduce costs, find more ways to monetize and grow their business. By transforming to a telecom BSS that is always up to date with automatic upgrades and zero down-time, CSPs can be ready to face the future of open digitalization.

Read more about Infonova SaaS BSS here, or book a demo to speak with us about your business transformation needs:

  • Michal Harris

Book a demo

Get in touch