Founded in May 2022 in partnership with TELUS, it encourages collaboration between telecoms industry leaders and innovators where they can co-create, co-innovate, trial, sell and monetize technology solutions that will ultimately support the digital transformation needs of small-medium businesses, enterprises, vertical organizations, consumers and households. Through eXchange, CSPs have access to a growing repository of technology solutions and new channels to market.
eXchange bridges the gap between CSPs’ traditional business models and the digital transformation needs of their customers
With the advancement of new technologies such as 5G, Edge, IoT & AI, CSPs need to expand their portfolio of solutions beyond simply connectivity. In fact, 97% of enterprise and small medium businesses believe that it is more important for CSPs to collaborate with technology players to build solutions that address their needs, rather than just selling 5G or Fibre solutions. In reality, less than 37% of CSPs are actually involved in developing and managing these ecosystem-based solutions.
Finding, developing, and managing ecosystem-based solutions is a complex task and with eXchange, we offer CSPs a new way to do that:
It is a dynamic marketplace that fosters innovation and collaboration across the wider telecommunications ecosystem, generating an expanding repository of B2B & B2C solutions. It offers CSPs and technology players different ways to get involved in, and benefit from the platform:
Angus Ward discusses how CSPs can transform from telco to techco
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eXchange utilizes our Infonova Digital Business Platform’s advanced and automated ecosystem orchestration and monetization capabilities, enabling frictionless trading between the different members of eXchange.
Each member can directly onboard and manage their own services and solutions. Once onboarded to eXchange, services and solutions can be made available to all members of the community (pending commercial agreements between the different members). In this way, members can source services from other members to resell to their customers that include complete localization (language, currencies, taxes. etc’).
Automated orchestration and the provisioning of all services across the ecosystem is guaranteed and commercial models between the ecosystem partners are supported. This includes automated revenue allocation, partner settlement, multi-party commercial agreements and service orchestration. Members can define revenue sharing and flexible partner settlement agreements for selling their services through ecosystem partners and manage relationships with business partners.
The entire engagement is done through the eXchange portal, supported by insights and analytics tools, that provides the shop and self-service area for the members.
CSPs that are members of eXchange are autonomous and completely independent of each other – if required, they can remain fully invisible and can use the platform to develop and manage their own B2B marketplace. They have access to the full suite of ecommerce capabilities, as well as all digital channels including shop and self-service, billing, fulfilment and analytical capabilities, combined with its own product catalogue but also having immediate access to the eXchange solutions catalogue.
eXchange in Action
eXchange was founded in May 2022 with the participation of TELUS, NTT, Accenture, Akamai Technologies, Google, AWS, Dell, Deutsche Telekom Europe, IBM, IoTdc, Lyse and NTT DATA. Participants continue to contribute and play an active role in the evolution of eXchange.
A second meeting took place in Dublin in October 2022 in partnership with TELUS and Accenture, where participants deepened their understanding of the partnership and market opportunities that exist today, whilst also committing to taking action on moving the consortium forward.
Jayne Landry from Telus talks about Global B2B Consortium
To date, eXchange has many technology solutions onboarded and available to its members and it continues to grow.