Order & Fulfillment is designed to automate the fragmented journey from customer order to activation. Dynamic orchestration and embedded AI manage orders end to end — reducing errors and adapting to changes, dependencies and complex requirements across the fulfillment process.
We translate what the customer buys into what systems, networks and partners need to deliver, orchestrating customer → product → service → resource through one connected process.
Orders already in progress can be adapted in real time — without cancelling and starting again. Dynamic Order Management, a policy-driven orchestration layer, manages the order lifecycle across customer, product, service and resource layers.
Dynamic decomposition breaks complex orders into the right service and resource orders, coordinating execution across internal domains, systems, networks and third-party providers.
Deliver what’s available, where it’s needed, in the right sequence — using serviceability, catalog-defined dependencies and capabilities to determine what’s required and in what order.
Embedded Wave AI agents work across the order lifecycle — using commercial and order context to enrich orders, manage changes and conflicts, resolve fallout, recover failed orders and proactively monitor provisioning.
DOM is the policy-driven orchestration layer at the core of Order & Fulfillment — the engine that decomposes, sequences, and adapts every order across its full lifecycle.
Manages the sequencing and execution of every captured order across Customer (COM), Product (POM), Service (SOM), and Resource (ROM) levels.
Automatically breaks complex orders into the individual service and resource components needed for precise fulfillment.
Business-rule-driven processes automate product workflows and manage complex dependencies.
Balances fully automated end-to-end processing with manual task management and error handling, wherever a human call is genuinely needed.
Dynamic Order Management combines the orchestration logic with the integration, monitoring and recovery capabilities needed to keep complex orders moving across systems and fulfillment parties.
Turn customer intent into an accurate order. Create, configure and sell complex propositions across digital and assisted channels.
Turn customer intent into an accurate order. Create, configure and sell complex propositions across digital and assisted channels.
Turn customer intent into an accurate order. Create, configure and sell complex propositions across digital and assisted channels.
Turn customer intent into an accurate order. Create, configure and sell complex propositions across digital and assisted channels.
Turn customer intent into an accurate order. Create, configure and sell complex propositions across digital and assisted channels.
Connect commercial orders with the services, resources, systems and partners required to deliver them — with dynamic orchestration and expert AI agents working across the fulfillment lifecycle.
Turn fulfilled services into revenue. Rate, bill and monetize services across subscription, usage, hybrid, multi-party and AI-based models.
Turn fulfilled services into revenue. Rate, bill and monetize services across subscription, usage, hybrid, multi-party and AI-based models.
Turn fulfilled services into revenue. Rate, bill and monetize services across subscription, usage, hybrid, multi-party and AI-based models.
Turn fulfilled services into revenue. Rate, bill and monetize services across subscription, usage, hybrid, multi-party and AI-based models.
Turn fulfilled services into revenue. Rate, bill and monetize services across subscription, usage, hybrid, multi-party and AI-based models.
Extend fulfillment across your ecosystem. Coordinate partner-delivered products and services across complex multi-party businesses.
Extend fulfillment across your ecosystem. Coordinate partner-delivered products and services across complex multi-party businesses.
Extend fulfillment across your ecosystem. Coordinate partner-delivered products and services across complex multi-party businesses.
Extend fulfillment across your ecosystem. Coordinate partner-delivered products and services across complex multi-party businesses.
Extend fulfillment across your ecosystem. Coordinate partner-delivered products and services across complex multi-party businesses.
