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Beyond Now Wave AI Framework

Wave AI Workforce. Activate agents that drive growth.

Native role-based AI agents embedded throughout the Beyond Now Platform, ready to work across your revenue lifecycle – creating, selling, delivering, monetizing and managing services and partner ecosystems.
Wave AI gives these agents – and those you build or bring – the Skills, business context and orchestration to act individually or together, with enterprise governance built in.

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The Everyday Impact We’re Making On Our Customers’ Business

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native agent workforce
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greater business outcomes
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faster with agentic automation

Agentic AI Built for How your Business Works

 

The Wave AI Framework is the overarching framework for AI and agentic capabilities and interactions across the Beyond Now Platform, and customer and partner enablement. Model-agnostic by design, Wave AI works across AI models and providers. But the real value of Wave AI isn't simply the technology to build agents. It's an agentic workforce already designed for your business — and the framework to extend, govern, and connect it.

Why our Platform is Recognized by Industry Analysts 

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Gartner’s Magic Quadrant for CSP AI-Enabled Marketing and Sales Solutions, 2026
IDC Landscape: Telecom Agentic AI Platforms, 2026
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Gartner's Magic Quadrant for CSP AI-enabled Revenue Management Solutions, 2026

Wave AI Workforce

Activate your expert agent workforce, ready from day one.

Wave AI Suite turns Beyond Now's platform expertise, commercial process knowledge, and best practices into purpose-built, native role-based agents operating across the Beyond Now Platform.
They work within the functions they support – across sales, commerce, product, customer service, fulfillment, billing, and partner orchestration – directly in the interfaces your teams, customers, and partners already use, and equipped with the knowledge and Skills required to work effectively with the platform.

The result is an agent expert workforce, ready for the job.

Wave AI Cockpit

Build, extend & govern your agent workforce, confidently.

Wave AI Cockpit is the control plane for agents across the Beyond Now Platform. Build or bring your own agents, equip them with skills, and orchestrate, govern and monitor how they work alongside Beyond Now agents.

Manage access, actions and autonomy, with human involvement where required – all with the governance and observability needed to operate agents at scale.

One environment for Beyond Now agents, customer-built agents and authorized third-party agents.

Skills

Give every agent the know-how to act.

Skills are reusable, packaged sets of instructions, knowledge, and tools that give agents what they need to perform specific tasks and workflows on the Beyond Now Platform.

Skills define how an agent performs a task: configure an offer, generate a quote, retrieve an order, analyze a bill, resolve a billing exception, access partner information, initiate an approved action.

MCP

Connect agents in a simple, standard way.

Beyond Now's MCP provides an agent-native interface over Beyond Now APIs, letting authorized agents connect and interact with platform tools, resources, and data – without a custom integration for every agent.

Data Layer

Give agents the context behind every action.

Wave AI draws on the Beyond Now Platform's Data Lake, semantic/ontology layer that gives agents structured commercial context across customers, products, services, orders, billing, and partners.

Customer stories

Solving Real-World Challenges

We don't just provide technology – we solve the problems that slow growth, limit
innovation, and impact customer experience.

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Omantel's Nationwide Marketplace

One-stop shop for businesses to purchase and sell goods, services, and innovative solutions.

Hvratski Telekom business growth

Accelerating Hrvatski Telekom’s B2B business growth

Transforming from a digital-first to an AI-first business, simplifying complex processes, lowering operating costs and reducing order handling time by 57%.

Powering Smart Insurance services for NTT DOCOMO

Beyond Now Platform supports over 20 million customers and enables compensation services for mobile phones and other digital devices 

Scaling Adamo's fiber business beyond connectivity

Time to market reduced from weeks to days, a 30% improvement in the revenue-to-OPEX ratio and 237% growth in customer services.

Omantel's Nationwide Marketplace

One-stop shop for businesses to purchase and sell goods, services, and innovative solutions.

Hvratski Telekom business growth

Accelerating Hrvatski Telekom’s B2B business growth

Transforming from a digital-first to an AI-first business, simplifying complex processes, lowering operating costs and reducing order handling time by 57%.

Powering Smart Insurance services for NTT DOCOMO

Beyond Now Platform supports over 20 million customers and enables compensation services for mobile phones and other digital devices 

Scaling Adamo's fiber business beyond connectivity

Time to market reduced from weeks to days, a 30% improvement in the revenue-to-OPEX ratio and 237% growth in customer services.

Omantel's Nationwide Marketplace

One-stop shop for businesses to purchase and sell goods, services, and innovative solutions.

Hvratski Telekom business growth

Accelerating Hrvatski Telekom’s B2B business growth

Transforming from a digital-first to an AI-first business, simplifying complex processes, lowering operating costs and reducing order handling time by 57%.

Powering Smart Insurance services for NTT DOCOMO

Beyond Now Platform supports over 20 million customers and enables compensation services for mobile phones and other digital devices 

Scaling Adamo's fiber business beyond connectivity

Time to market reduced from weeks to days, a 30% improvement in the revenue-to-OPEX ratio and 237% growth in customer services.

Let's Start the Conversation

Talk to a Beyond Now expert or book a live platform tour today. 

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FAQs

An agentic AI framework provides the agents, tools, context, orchestration and governance needed for AI to move beyond answering questions to performing tasks and taking permitted actions across business workflows.

Beyond Now Wave AI applies this approach across revenue and ecosystem operations, combining an expert agent workforce with Skills, orchestration, governance and business context.

An AI copilot typically assists a person by answering questions, generating content or recommending actions. An AI agent can go further — using tools, interacting with business systems, completing tasks and taking permitted actions toward an objective.

Wave AI supports both individual agents and coordinated agentic workflows across the Beyond Now Platform.

For business use, look beyond the ability to create an agent. AI agent software should provide trusted business context, reusable Skills and tools, multi-agent orchestration, governance and observability, integration with existing systems, and flexibility across AI models and providers.

Wave AI brings these capabilities together within the Beyond Now Platform and adds something important: an expert, role-based agent workforce already designed around its revenue and ecosystem workflows.

Enterprise AI agents need governed access to data, tools and business actions. Organizations need to control what an agent can access, which actions it can perform, when it can act independently and where human involvement is required.

Wave AI combines governed Skills with Agentic Hub orchestration and controls to manage how agents interact with Beyond Now capabilities.

Yes. Multi-agent orchestration coordinates specialized agents, Skills and tools around a shared objective, allowing different agents to contribute the capabilities needed for more complex workflows.

Wave AI Agentic Hub orchestrates agents operating across the Beyond Now Platform while maintaining shared governance and business context.

Model Context Protocol (MCP) provides a standardized way for AI applications and agents to access tools, resources and context. It can reduce the need for bespoke integrations between individual agents and enterprise systems.

Beyond Now uses MCP alongside APIs to give authorized agents governed access to platform capabilities and knowledge.

An agentic BSS applies AI agents directly across the commercial and operational workflows used to create, sell, deliver, monetize and manage services. Agents can support people, make recommendations, complete tasks and take permitted actions across areas such as product management, sales, ordering, fulfillment, billing, customer service and partner operations.

Beyond Now brings these capabilities into the Beyond Now Platform through the Wave AI Framework, with role-based agents embedded across revenue and ecosystem workflows.

The Wave AI Framework is the overarching framework for AI and agentic capabilities across the Beyond Now Platform. It combines an expert, role-based agent workforce with Skills, orchestration, governance, connectivity and shared business context — while enabling customers to build or bring additional agents.

Model-agnostic by design, Wave AI works across AI models and providers.