Customer Success
Industry: Telecommunications
Headquarters: Croatia
Solution: BSS Plus
Hrvatski Telekom sought to grow its B2B business while maximizing cost efficiency, focusing on digitalizing business operations and customer journeys.
The CSP replaced its legacy BSS with Beyond Now BSS Plus, a fully digitized solution including BSS, commerce, and analytics. This overhaul helped Hrvatski Telekom reduce both their back-office ordering time and customers' ordering time to just a few minutes.
Beyond Now BSS Plus also enabled Hrvatski Telekom to quickly launch bundles and new services from 3rd parties, and accelerated the CSP's time to market from 6-9 months to days.
Through the partnership with Beyond Now, we set a new standard in the Croatian market and further improved the quality of services and user experience for our SMB and Enterprise customers, while at the same time increasing the level of automation, as well as operational and cost efficiencies
Boris Drilo, Member of the Management Board and Chief Technical and Information Technology Director, Hrvatski Telekom
Take a deeper look into Hrvatski Telekom’s successful digital transformation and discover how Beyond Now’s all-in-one solution, BSS Plus, helped Hrvatski Telekom digitize and automate their customer processes and expand their portfolio of services fast.
Contact us today to speak or meet with one of our experts to find out more about how Beyond Now can support you through demo, proof of concept or help you develop the right business case and enable you to get up and running in weeks.
